Garanti bank atm machine Karakum

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wallysend
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Garanti bank atm machine Karakum

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Post by wallysend »

Hello My husband went to the atm machine this morning, Garanti bank Lemar, to get some £ money, no problem until he went to the exchange place opposite only to be told most of the notes the machine had given out were old £20 notes and cant be used. Trying to get on to Garanti bank to tell them but no luck, as im not member of this bank. Please warn people f this they may have same problem. Nothing we can do now till Monday and go main branch and, hope we get our money back.

Deniz1
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Re: Garanti bank atm machine Karakum

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Post by Deniz1 »

Hopefully you kept the receipt as proof. Good luck.

come_on_aylin
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Re: Garanti bank atm machine Karakum

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Post by come_on_aylin »

It's nearly 4 years since the £20 Elgar note http://www.bbc.com/news/10096715 stopped being legal tender - I'm surprised that they could get hold of them. However, the Houblon £50 http://www.bankofengland.co.uk/banknote ... fault.aspx is due to be withdrawn at the end of this month and there was a notice in Monexchange saying they were no longer accepting them. Any chance they(Monexchange) got mixed up?

Pictures of current banknotes here - http://www.bankofengland.co.uk/banknote ... fault.aspx

wallysend
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Re: Garanti bank atm machine Karakum

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Post by wallysend »

No chance f mix up the lady was sure, just have t wait and see what the bank says Monday, maybe someone may have same problem and be in there same time, fingers crossed we get our money back, but who knows cant really afford to loose so much.

wallysend
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Re: Garanti bank atm machine Karakum

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Post by wallysend »

Well got it sorted in the end. Must say the staff at the garanti bank were not very helpful when we explained what had happen, they put the notes in the counting machine 3xdont know why it didn't grow was just the same, then a puzzled look on the girls face and usual shrug of the shoulders, and same thing from the manager a Akin Yurtman who said he couldn't speak English but soon found words to say more or less go away. Till we went and reported it to the police and one of them met us down at the bank again. After the policeman spoke to the manager, maybe half an hour later, and a phone call to Nicosia office they gave us are money back in new notes. So id just like to say thank you to the police for their help, and glad we don't bank with the Garanti bank. So be careful people if you have same problem go to the police station and report it.

come_on_aylin
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Re: Garanti bank atm machine Karakum

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Post by come_on_aylin »

Glad you got it sorted out, in the end. Just after the Elgar notes were withdrawn we got a batch from the ATM outside TEB - didn't notice until we went to pay school fees and the notes were refused. Went through a similar thing with TEB, lots of shrugging of shoulders but eventually, when they saw we weren't leaving, they exchanged the old ones for new ones.

In a bit of a quandary because the £50 Houblon notes are about to be withdrawn so I've been avoiding HSBC ATMs, which only seem to dispense £50s, and was planning to use Garanti as it only dispenses £20s - what do I do now!

Deniz1
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Re: Garanti bank atm machine Karakum

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Post by Deniz1 »

Karakum machine not working at the moment.

wallysend
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Re: Garanti bank atm machine Karakum

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Post by wallysend »

If using the HSBC I would make sure you go to the main branch or a branch where the atm is outside the bank and if a problem you can go straight in with your receipt, make sure its not a weekend too.

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