Banking for expats

tutor4u · Post by **tutor4u** » Wed 25 Jul 2012 12:26 pm

Ques; Why does Credit West, Catalkoy have a coffee bar in the bank?

Is it because of the long queues that they have in there...One person on the counter, six others sitting around doing very little, and eight English customers in a queue, time was 12.15 on Monday 23rd July, Turkish customer get shown to a seat almost immediately with a drink brought to them.....

Ah of course Its an EXPAT BANK CENTRE !!!!

Marions · Post by **Marions** » Wed 25 Jul 2012 1:37 pm

Have a moan to the top of the ex pat banking sector and ask why? Other banks claim they do not do this, and Karaoglanoglu CW doesn't, so maybe they were having a bad day. Or maybe they should just not call themselves 'multicultural banking' and concentrate on what they do best - helop the customers. (I used to work in a bank when there were no computers, just adding machiens and we were encouraged NOT to use them, so I guess Iam out of date, but I still believe that people matter) Oh and I know that people in CW bank do feel that people matter. Come on moan to the top, or do you want me to pass on the message - happy to do so.

tutor4u · Post by **tutor4u** » Thu 26 Jul 2012 7:43 am

By all means pass it on, frankly that branch since its enlargement has gone from being very good to very poor, unless you buy one of their services e.g. investments, insurance etc.

The average customer doing normal banking , paying bills money in or money out seems to have suffered.

Marions · Post by **Marions** » Thu 26 Jul 2012 8:08 am

Will certainly pass it on. I know that my friend who was managerof Catalkoy at the beginning will be deeply upset to hear this. at the end of the day, I guess it is the staff. maybe they had a lkot on holiday or off sick and those that were there didn't speak English...... but I appreciate that I HATE being kept waiting unnecessarily. So will pass it on, although I don't know what they will do unlessw they get a lot of complaints and someone takes notice.

anyone else out there got any grumbles I can pass on.