Vodafone - Can't understand TRNC isn't Turkey
Posted: Sun 31 Mar 2019 10:19 am
My partner and I have recently taken out Vodafone's Red Entertainment package which gives us unlimited calls and 20GB that we can use in the TRNC.
It also includes 500 international minutes, i.e can call a list of countries including the TRNC.
However, when I call the TRNC from the UK I get charged for the calls.
I have spoken several times to Vodafone's call centre in India who agree that both north and south Cyprus are included in my 500 minutes, but as the international code is 0090, I'm calling Turkey.
I suggested they call one of the many Vodafone stores in North Cyprus and ask if the number I have called are in Turkey or North Cyprus, but they said they couldn't call internationally from the call centre !!!
I have explained that their system need to count area codes 392, 533 and 548 as North Cyprus, but then they go into the infinite loop of saying the same thing over and over that doesn't actually address the problem.
I have raised a complaint, but think a trip into my local branch on a busy Saturday might elicit a proper response.
I have to say I find it quite incredible that a global company with plenty of outlets in the TRNC can't figure out the difference between two separate countries.
Rant over
It also includes 500 international minutes, i.e can call a list of countries including the TRNC.
However, when I call the TRNC from the UK I get charged for the calls.
I have spoken several times to Vodafone's call centre in India who agree that both north and south Cyprus are included in my 500 minutes, but as the international code is 0090, I'm calling Turkey.
I suggested they call one of the many Vodafone stores in North Cyprus and ask if the number I have called are in Turkey or North Cyprus, but they said they couldn't call internationally from the call centre !!!
I have explained that their system need to count area codes 392, 533 and 548 as North Cyprus, but then they go into the infinite loop of saying the same thing over and over that doesn't actually address the problem.
I have raised a complaint, but think a trip into my local branch on a busy Saturday might elicit a proper response.
I have to say I find it quite incredible that a global company with plenty of outlets in the TRNC can't figure out the difference between two separate countries.
Rant over