DOLPHIN MOVERS - Beware.
Posted: Wed 02 Aug 2017 10:30 am
Just over 12 weeks ago we arranged for Dolphin to move our goods from the trnc to Spain (via the UK).
The two guys in the Karakum office were fine but most things went wrong once the packers came.
Unfortunately I was in hospital on the day so my wife had the job of monitoring the packing. Eventually all was done and taken away.
We left for Spain and after just over 12 weeks we received our consignment. Just days before that we had a call from a customs agent in Madrid informing me that I needed a trnc Government document proving I had been living in the trnc for the past 12 months. Not having been told by Dolphin that this was necessary we did not possess such a thing. After two days of sending utility bills, resident stamps from my passport and all manner of other stuff from my phone I was told the duty required might be as much as 900 euros. During the two days Dolphin kept their heads down and said nowt. Eventually I was told customs would accept 150 euros which I duly paid - a relative bargain I thought. When I returned from the bank I had a call saying customs had relented and would refund the money. Hoooray.
Last Sunday the goods arrived. As we started unpacking we discovered that our clothes including numerous suits, jackets, blazers etc had obviously been thrown in the boxes from several metres away. They resembled a pile of dish rags rather than expensive clothes. Apart from clothes that we personally packed in suitcases everything was creased beyond belief. Only a professiional steam pressing will restore them to their original condition.
We still have boxes to open so won't comment on whether stuff was damaged or not - we did not insure with Dolphin due to their ridiculous demand that EVERY item in the consignment hadd to be valued. That clearly is just a device to put people off from insuring.
Finally, I sent an email to the Dolphin Loondon office detailing my complaints. Nothing rude or abusive just in reasonable terms inviting their management to reply to my complaint. Surprise, surprise I have heard nothing from them, nor am I likely to.
Using Dolphin was a big mistake - don't make the same mistake, there are others out there and they can't be worse.
The two guys in the Karakum office were fine but most things went wrong once the packers came.
Unfortunately I was in hospital on the day so my wife had the job of monitoring the packing. Eventually all was done and taken away.
We left for Spain and after just over 12 weeks we received our consignment. Just days before that we had a call from a customs agent in Madrid informing me that I needed a trnc Government document proving I had been living in the trnc for the past 12 months. Not having been told by Dolphin that this was necessary we did not possess such a thing. After two days of sending utility bills, resident stamps from my passport and all manner of other stuff from my phone I was told the duty required might be as much as 900 euros. During the two days Dolphin kept their heads down and said nowt. Eventually I was told customs would accept 150 euros which I duly paid - a relative bargain I thought. When I returned from the bank I had a call saying customs had relented and would refund the money. Hoooray.
Last Sunday the goods arrived. As we started unpacking we discovered that our clothes including numerous suits, jackets, blazers etc had obviously been thrown in the boxes from several metres away. They resembled a pile of dish rags rather than expensive clothes. Apart from clothes that we personally packed in suitcases everything was creased beyond belief. Only a professiional steam pressing will restore them to their original condition.
We still have boxes to open so won't comment on whether stuff was damaged or not - we did not insure with Dolphin due to their ridiculous demand that EVERY item in the consignment hadd to be valued. That clearly is just a device to put people off from insuring.
Finally, I sent an email to the Dolphin Loondon office detailing my complaints. Nothing rude or abusive just in reasonable terms inviting their management to reply to my complaint. Surprise, surprise I have heard nothing from them, nor am I likely to.
Using Dolphin was a big mistake - don't make the same mistake, there are others out there and they can't be worse.