Question for Multimax
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- Kibkommer
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- Joined: Wed 11 Apr 2012 2:08 pm
Question for Multimax
If anyone from Multimax is reading this thread can you please explain when I am paying a premium for your service in the evening I only get 1 mb of service which screws my TV up every evening?
Its no wonder people change to a different company when you dont deliver the service you say you can?
I know we are in a difficult situation at present .but honestly if I am paying for a premium service I expect a decent return. As I write this your offices are closed so cannot expect any solution. Why does the internet fluctuate so wildly? One minute 8mb next minute nothing zip!
So frustrating!
Its no wonder people change to a different company when you dont deliver the service you say you can?
I know we are in a difficult situation at present .but honestly if I am paying for a premium service I expect a decent return. As I write this your offices are closed so cannot expect any solution. Why does the internet fluctuate so wildly? One minute 8mb next minute nothing zip!
So frustrating!
- erol
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Re: Question for Multimax
If you pm me who you are I will investigate for you.
official phone line support even on Sunday, even during this crisis should be open and working till midnight. 0548 888 6629
ps normally I would not answer a internet question posted in the general section of the forum until its moved to the correct forum section - personal pendantry of mine
official phone line support even on Sunday, even during this crisis should be open and working till midnight. 0548 888 6629
ps normally I would not answer a internet question posted in the general section of the forum until its moved to the correct forum section - personal pendantry of mine
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- Kibkommer
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Re: Question for Multimax
Totally agree with you, ours this past week has been awful in the evenings and the same as you we pay for the premium service,
Beginning to think a waste of money. We have done all the things they tell you to try unplugging etc to no avail. I have noticed on past experience when you ring they seem to boost your internet that evening, then it all goes back to how it was the day after. Ours is due again shortly seriously considering moving to another company.
Beginning to think a waste of money. We have done all the things they tell you to try unplugging etc to no avail. I have noticed on past experience when you ring they seem to boost your internet that evening, then it all goes back to how it was the day after. Ours is due again shortly seriously considering moving to another company.
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- Kibkommer
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- Joined: Wed 11 Apr 2012 2:08 pm
Re: Question for Multimax
Generally I have overall been satisfied with their service, and given the current situation with most people being at home I can understand the pressure on the system must be huge. Having said that it has been very poor in the evening. I did manage to get through to Multimax once, the guy said the reason I was getting a low internet was because I was doing a speed check on my lap top?? I dont get that at all?Poppy wrote: ↑Mon 27 Apr 2020 6:47 amTotally agree with you, ours this past week has been awful in the evenings and the same as you we pay for the premium service,
Beginning to think a waste of money. We have done all the things they tell you to try unplugging etc to no avail. I have noticed on past experience when you ring they seem to boost your internet that evening, then it all goes back to how it was the day after. Ours is due again shortly seriously considering moving to another company.
Last evening was a shocker, not even half a mb, unfortunately it was after 8pm so didnt bother ringing, turned the TV off and went to bed.
The point I am making is that Multimax is not cheap, I pay for the platinum service, for that I expect 24/7 decent service, if this carries on I will certainly change providers.
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- Kibkommer
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Re: Question for Multimax
Thank you Erol for your kind offer.erol wrote: ↑Sun 26 Apr 2020 7:35 pmIf you pm me who you are I will investigate for you.
official phone line support even on Sunday, even during this crisis should be open and working till midnight. 0548 888 6629
ps normally I would not answer a internet question posted in the general section of the forum until its moved to the correct forum section - personal pendantry of mine
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- Kibkommer
- Posts: 60
- Joined: Fri 06 Jul 2018 1:13 pm
Re: Question for Multimax
Some great offers from Nethouse and Extend.
1300 tl for 15 and 16 months.
Works out at about 90tl instead of 150tl per month with Multimax.
1300 tl for 15 and 16 months.
Works out at about 90tl instead of 150tl per month with Multimax.
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- Kibkommer
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- Keithcaley
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Re: Question for Multimax
Perhaps he meant that you could have a slow wifi connection between your router and the laptop - tests to check your connection to your ISP should be done on a device plugged in directly to the incoming feed from the dish. Strictly speaking, that's where the ISP's responsibility ends, although they may sometimes attempt to help you diagnose faults /failings on your own domestic interconnections, time permitting.the guy said the reason I was getting a low internet was because I was doing a speed check on my lap top?? I dont get that at all?
- erol
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Re: Question for Multimax
Selling a 4Mbs connection, that will only ever go that fast regardless of if there is more capacity available and that will go slower when there is congestion is a form of traffic management. MM does not sell it's connections this. We do not sell by restricted maximum speed tiers. We let all connections run as fast as they can when there is spare capacity. We limit speeds in busy periods after users have used certain amounts of data in that period. How much data you can use in peak hours before we limit speeds is determined by the package you chose. Platinum allows more data in busy periods before we limit speed than Gold does.
- erol
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Re: Question for Multimax
If you are having issues please contact us. We can not do anything about your issues if you post here using a nickname.
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- Kibkommer
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Re: Question for Multimax
Thanks for the advise Keith, I will try that in future before contacting my supplier.Keithcaley wrote: ↑Mon 27 Apr 2020 8:31 amPerhaps he meant that you could have a slow wifi connection between your router and the laptop - tests to check your connection to your ISP should be done on a device plugged in directly to the incoming feed from the dish. Strictly speaking, that's where the ISP's responsibility ends, although they may sometimes attempt to help you diagnose faults /failings on your own domestic interconnections, time permitting.the guy said the reason I was getting a low internet was because I was doing a speed check on my lap top?? I dont get that at all?
Out of interest, just checked my speed just on the lap top not connected direct from the dish, 9mb download, 5 mb upload which is fine, not asking for 20 mb or anything like, just wish it would be constant?
- Keithcaley
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Re: Question for Multimax
If you've been watching fairly high definition stuff after 4pm, then you can very rapidly use up your data allowance - I realise that not everyone has an understanding of how to limit their use of 'bandwidth' when watching live TV, and in those circumstances, one strategy is to 'time shift' by 24 hours, and, before 4pm, download all the stuff that you are going to watch - that way you will never run into speed issues!9mb download, 5 mb upload which is fine, not asking for 20 mb or anything like, just wish it would be constant?
Of course, it may be nothing to do with the amount of data used, and no doubt erol will check your data usage etc, and come back with some ideas.
I hope that it gets resolved soon for you!
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- Kibkommer
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Re: Question for Multimax
Thanks again Keith. I never down load anything, we just watch normal TV and NOT all day by the way.
The problem seems to have resolved itself so far, we use a firestick which I believe requires at least 4 mb so fingers crossed we keep getting that?
The problem seems to have resolved itself so far, we use a firestick which I believe requires at least 4 mb so fingers crossed we keep getting that?
- Keithcaley
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Re: Question for Multimax
Hi again, 'just' watching after 4pm will tend to use up your allowance.
You are better downloading before 4pm.to watch later.
I appreciate that you may not have the aporopriate software to do this, and I know nothing about firestick...
You are better downloading before 4pm.to watch later.
I appreciate that you may not have the aporopriate software to do this, and I know nothing about firestick...
- IPMAN
- Kibkommer
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Re: Question for Multimax
My two Penneth, ours has been on all day everyday this last 6 weeks or so up to around 9pm, streaming a lot in HD, just checked my usage and i have hit restriction most days - restricted to 6mb, so still a decent speed! And to be honest we have not had a problem.Keithcaley wrote: ↑Mon 27 Apr 2020 11:35 amHi again, 'just' watching after 4pm will tend to use up your allowance.
You are better downloading before 4pm.to watch later.
I appreciate that you may not have the aporopriate software to do this, and I know nothing about firestick...