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No internet Ozankoy (Multimax)

Posted: Fri 24 Jul 2020 3:28 pm
by judyvin
Anyone else lost internet this afternoon?. I've tried calling but can't get through!

Re: No internet Ozankoy (Multimax)

Posted: Fri 24 Jul 2020 3:29 pm
by alphamike
Same here in Tatlisu, haven't tried calling yet, don't think it's been off that long.

Re: No internet Ozankoy (Multimax)

Posted: Fri 24 Jul 2020 3:43 pm
by SATRANÇ
TT NET issue. Text received from MM

Re: No internet Ozankoy (Multimax)

Posted: Fri 24 Jul 2020 3:50 pm
by 13roman58
SATRANÇ wrote:
Fri 24 Jul 2020 3:43 pm
TT NET issue. Text received from MM
same.

Re: No internet Ozankoy (Multimax)

Posted: Fri 24 Jul 2020 3:52 pm
by Mollie the cat
Back on, only off 20 minutes or so.

Re: No internet Ozankoy (Multimax)

Posted: Fri 24 Jul 2020 3:54 pm
by alphamike
Back on now in Tatlisu anyway, so presumably everywhere else is too.

Re: No internet Ozankoy (Multimax)

Posted: Sat 25 Jul 2020 4:13 am
by Keithcaley
judyvin wrote:
Fri 24 Jul 2020 3:28 pm
Anyone else lost internet this afternoon?. I've tried calling but can't get through!

I usually find that the fact that I can't get through on the 'phone is due to everyone else ringing at the same time - which is a dead giveaway that there's a general problem! - althıugh I don't bother ringing until I've completed the usual power-cycling routine.

As it happened, it was about 15 minutes before I power-cycled all of the equipment, so by the time it had all booted back up, normal service had been resumed, and I patted myself on the back for fixing the fault, before I saw the text from MMX :)

Oh well!

Re: No internet Ozankoy (Multimax)

Posted: Sat 25 Jul 2020 6:13 am
by Chriswright03
As there appears to be no 'like' button anymore I will just say that I agree with what Keith has said. If you can't get through it is no doubt because countless others are trying to which is a sure sign that there is a problem. I also don't think the advice of turning it all off and waiting for 20 - 30 seconds before re-booting the router is taken seriously enough by many. It does actually work quite often and I do it from time to time if the speed drops and usually the speed improves on re start.

From time to time we can expect a break in the service be it from our providers or the system that they all use from the mainland. On the very odd occasion I have had to contact MM I have found them to be very helpful and the problem resolved quickly.

Re: No internet Ozankoy (Multimax)

Posted: Sat 25 Jul 2020 6:59 am
by judyvin
I actually asked because I wanted to be sure that it wasn't just me. The last couple of times that I have lost connection I waited before calling and when I eventually did it turned out to be a fault with my Internet. Prior to trying to call I always reboot to ensure that I have done anything. Because it was the weekend I wanted to find out ASAP in case I had to wait for an engineer.

Re: No internet Ozankoy (Multimax)

Posted: Sat 25 Jul 2020 7:58 am
by Keithcaley
judyvin, I know where you're coming from - we all face the same dilemma!

Chriswright03, Soner says to just use the 'thumbs up' icon - :+1:) - to signify approval :)

Re: No internet Ozankoy (Multimax)

Posted: Sat 25 Jul 2020 10:44 am
by Chriswright03
:+1:)