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Multimax
Posted: Sun 27 Jun 2021 2:17 pm
by Trigger
I have just renewed my annual subscription for multimax and purchased additional days of internet usuage. However, it has charged me but not added the additional days to my account.
I have sent an email off to them as i was not getting a response from the online chat help.
Are multimax still running? Has anybody else came across this issue?
Thanks
Re: Multimax
Posted: Sun 27 Jun 2021 3:19 pm
by mrsgee
Multimax is still running and were amazing helping me out recently putting DNS on my router remotely. I know some people criticise them but have been with them for years now and the service has always been excellent.
Re: Multimax
Posted: Sun 27 Jun 2021 3:22 pm
by Trigger
mrsgee wrote: ↑Sun 27 Jun 2021 3:19 pm
Multimax is still running and were amazing helping me out recently putting DNS on my router remotely. I know some people criticise them but have been with them for years now and the service has always been excellent.
Ok, so perhaps I just need to be patient and wait for them to respond to my email. I also tried calling them but the number didn’t work. Not sure if that is because I am out of the country though.
I presume they won’t be at work now until Monday morning?
Re: Multimax
Posted: Mon 28 Jun 2021 5:08 am
by snd1966
I was recently impressed with their WhatsApp service. I was able to get all the answers my customer required and very quickly too. They made me look good too!
Re: Multimax
Posted: Mon 28 Jun 2021 7:33 am
by Groucho
snd1966 wrote: ↑Mon 28 Jun 2021 5:08 am
I was recently impressed with their WhatsApp service. I was able to get all the answers my customer required and very quickly too. They made me look good too!
What number did you use to WhatsApp Multimax?
Re: Multimax
Posted: Mon 28 Jun 2021 12:27 pm
by Trigger
Would be grateful if you could share the WhatsApp number snd1966 as my issue still has not been resolved. We arrive on Wednesday and I need internet for the quarantine wristband to work.
Thanks
Re: Multimax
Posted: Mon 28 Jun 2021 1:15 pm
by snd1966
+90 548 844 02 44
Assume I found it on their website
Re: Multimax
Posted: Mon 28 Jun 2021 3:05 pm
by Trigger
snd1966 wrote: ↑Mon 28 Jun 2021 1:15 pm
+90 548 844 02 44
Assume I found it on their website
Thank you. That number is not on their website. I sent them a message on WhatsApp and they have now responded to me and are looking into the issue.
Hopefully it will be sorted out by the time we get there.
Cheers for your help.
Re: Multimax
Posted: Mon 28 Jun 2021 3:34 pm
by Navek
Text only...
Re: Multimax
Posted: Mon 28 Jun 2021 3:53 pm
by Trigger
Navek wrote: ↑Mon 28 Jun 2021 3:34 pm
Text only...
Where did you find that? All of the numbers on the bottom of each page are different from that one.
Re: Multimax
Posted: Mon 28 Jun 2021 5:37 pm
by Navek
Hi Trigger,
I have the MM App on my mobile.
It's under the contact tab...
https://www.mmcyp.com/en/
Re: Multimax
Posted: Mon 28 Jun 2021 7:40 pm
by Trigger
Not sure why I never seen that before….
However, multimax have been in touch via the WhatsApp number and fixed my issue, acknowledged that I had made a double payment due to a computer issue, have said they will reimburse the cash…. And hopefully when I arrive on Wednesday, everything should be hunky dorey.
Top service and many thanks for all of the help folks.