Kibtek on Line

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benjaminbutton
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Kibtek on Line

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Post by benjaminbutton »

Having problems paying on line. Bill comes on mobile, I click on the online information given, and I manage to change this to English, then it keeps on asking me for an Identification Number (not my account number). I don't have an ID number and have never had this problem before. Have they changed the system since last month? I tried phoning their 24/7 number, got so far and then it cut off.

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Soner
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Re: Kibtek on Line

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Post by Soner »

ID would be Kimlik number or Passport number. If you haven't registered with either, then in another section you can enter your Account number which you can find on a old bill.
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benjaminbutton
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Re: Kibtek on Line

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Post by benjaminbutton »

I managed to get through to a very helpful lady yesterday who said they were having problems with the system. Apparently I shouldn't have to give an ID reference unless I was applying for a prepaid account, but we pay at the end of every month and shouldn't have a problem. In the past all we've had to fill in was the Kibtek account number. Will have another go next week.

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