Problem paying Turkcell
Moderators: Soner, Dragon, PoshinDevon
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- Kibkommer
- Posts: 1533
- Joined: Fri 29 Jan 2021 3:58 pm
Problem paying Turkcell
Anyone had/having the this problem with the above on Laptop, using Paypoint Cyprus. I know all the information I'm giving them is absolutely correct, but when I get to the end of PAY, a message saying Unspecified Error, Transaction Cancelled comes on the screen. The same happened last month so I have to trudge to the nearest Turkcell office who confirm that all the information is correct.
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- Kibkommer
- Posts: 5119
- Joined: Sat 07 Apr 2012 11:22 am
Re: Problem paying Turkcell
Same thing on their site with a credit card wont do it any more.
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- Kibkommer
- Posts: 2060
- Joined: Mon 09 Apr 2012 12:21 pm
Re: Problem paying Turkcell
Have you tried using the Turkcell site? https://www.kktcell.com/en/bill-paymentAnyone had/having the this problem with the above on Laptop, using Paypoint Cyprus. I know all the information I'm giving them is absolutely correct, but when I get to the end of PAY, a message saying Unspecified Error, Transaction Cancelled comes on the screen. The same happened last month so I have to trudge to the nearest Turkcell office who confirm that all the information is correct.
Alternatively, you could download the app Cep Hesabim from Play Store, it works 'quite' well, the operation centre says it allows you to set up roaming in South and abroad, though I haven't tried that. I only have a prepaid SIM but it allows top ups via the app so I imagine you can pay for packages.
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- Kibkommer
- Posts: 1709
- Joined: Wed 10 Aug 2016 8:20 am
Re: Problem paying Turkcell
I paid my Turkcell bill on laptop with Paypoint successfully a few days ago, used a Revolut card if that makes any difference.
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- Kibkommer
- Posts: 1533
- Joined: Fri 29 Jan 2021 3:58 pm
Re: Problem paying Turkcell
Thanx, I don't have that card but certainly Turkcell via Laptop doesn't like Halifax. I have no problem paying Kibtek with my UK card, just Turkcell. I've asked in the shops, but they haven't a clue.
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- Kibkommer
- Posts: 1533
- Joined: Fri 29 Jan 2021 3:58 pm
Re: Problem paying Turkcell
Just tried twice more, but using the Turkcell direct payment method. On the second try a message in very small red print came the following (or thereabouts) "We are experiencing problems with Overseas credit and debit cards. We hope this will be solved as soon as possible and apologise for any inconvenience caused" Whether I have the same problem when I get to the shop is another matter.
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- Kibkommer
- Posts: 5119
- Joined: Sat 07 Apr 2012 11:22 am
Re: Problem paying Turkcell
I use a local card still wont process on line.
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- Kibkommer
- Posts: 1533
- Joined: Fri 29 Jan 2021 3:58 pm
Re: Problem paying Turkcell
Oh well, not my day is it? I went down to local Turkcell shop only to find they operate the Summer working hours and I wasn't prepared to hang around until 3pm!!