Strange Multimax Problem identified and being fixed!

[kbasat]

A strange problem we have been facing over the past couple of days have now been identified and isolated. Necessary updates are being rolled as I write this message.

As we continuously work to improve our systems and use more and more of the advanced features that are available to us, we have discovered a glitch in the system that would cause hundreds of customers losing connection momentarily. Usually a single customer that disconnects would normally be reconnected immediately, and customer might not even feel that it has happened. However, in this case, critical number of customers immediately trying to reconnect would have a cascading affect on all our authentication servers, eventually bringing all customers down.

Servers would immediately adapt, protecting themselves by allowing only a certain number of new connection requests at a time, refusing rest temporarily. Eventually all customers would reconnect to the system and all will be back to normal.

The whole process took approximately 1-10 minutes, while lucky customers would get reconnected quickly and some having to wait some minutes until its their turn to get authenticated.

This glitch has caused disconnects a few times a day for the past few days.

Apart from the 'moments' that the connection would be lost and back(as stated above, a few minutes of outage, a few times a day), we have not noticed any other adverse effects of this glitch.

If you have been having problems as described above, it should be fixed now, if you had different symptoms, it is probably unrelated and you should call Multimax Support for help.

Kemal

[Muad_dib]

We've had two instances tonight of our internet going off then coming back minutes later.We're in Lapta.

[Gleedaniel13]

A strange problem we have been facing over the past couple of days have now been identified and isolated. Necessary updates are being rolled as I write this message.

As we continuously work to improve our systems and use more and more of the advanced features that are available to us, we have discovered a glitch in the system that would cause hundreds of customers losing connection momentarily. Usually a single customer that disconnects would normally be reconnected immediately, and customer might not even feel that it has happened. However, in this case, critical number of customers immediately trying to reconnect would have a cascading affect on all our authentication servers, eventually bringing all customers down.

Servers would immediately adapt, protecting themselves by allowing only a certain number of new connection requests at a time, refusing rest temporarily. Eventually all customers would reconnect to the system and all will be back to normal.

The whole process took approximately 1-10 minutes, while lucky customers would get reconnected quickly and some having to wait some minutes until its their turn to get authenticated.

This glitch has caused disconnects a few times a day for the past few days.

Apart from the 'moments' that the connection would be lost and back(as stated above, a few minutes of outage, a few times a day), we have not noticed any other adverse effects of this glitch.

If you have been having problems as described above, it should be fixed now, if you had different symptoms, it is probably unrelated and you should call Multimax Support for help.

Kemal

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