Stream via

[kerry 6138]

Been using Stream via for a couple of years no problem, yesterday all UK channels were geo blocked, anyone else having issues.
Tried the chat service doesn't seem to help.

[Keithcaley]

Didn't have any issues yesterday & it's OK this morning.
Might be worth checking that the DNS address that you're using is current - they do update them occasionally.
They do respond to emails quite promptly if you can't get them on 'chat' - did you raise a ticket?

[kerry 6138]

Yes theyve been very good with contacts, still not sorted, come to the conclusion I may need a new router, its not accepting the dns settings.

[techtrader]

Have you been into the client area and used the links under Frequently Asked Questions :-

1) How do I test my VPN/SmartStream setup?

2) How do I update my SmartStream IP address?

Both will do what they say this usually clears any issue I may have.

[erol]

Yes theyve been very good with contacts, still not sorted, come to the conclusion I may need a new router, its not accepting the dns settings.

What device are you using to watch uk content ? If you can not set the stream via DNS settings on the router you could try and just set them manually on the specific device instead. If it is a firestick for example you can set stream via DNS on just the firestick and it will then see UK content. Most devices will allow you to manually set DNS settings.

[kerry 6138]

Its a firestick primarily, but I've tried tablet thats not letting me reset the dns either.