Streamvia SmartDNS help

[JoandJelly]

I'm having issues trying to watch UK channels on my Firestick via Streamvia SmartDNS. I can access the App (e.g. channel 4) and the programme will start but after a few minutes it freezes. I've checked my network settings, re-established the DNS connection, rebooted the Firestick, etc, etc. I have had bandwidth problems recently which have now been resolved and I can watch Netflix and Prime ok so pretty sure the DNS is the issue but don't know what to try next. Any ideas please?

[mrsgee]

I would suggest you contact Jamie at streamvia rather than ask people on here. He is amazingly helpful and I am sure he will sort it fir you.

[JoandJelly]

I would suggest you contact Jamie at streamvia rather than ask people on here. He is amazingly helpful and I am sure he will sort it fir you.

How do I contact him please?

[mrsgee]

I would suggest you contact Jamie at streamvia rather than ask people on here. He is amazingly helpful and I am sure he will sort it fir you.

How do I contact him please?

If you go onto your account with stream via you can raise a ticket. I have always found them very quick to respond.

[Laura B]

Are you aware that StreamVia have changed their smart DNS? I had dreadful problems the day they did it as I didn't know until I went onto their website. If you did know then yes, I agree you will have to raise a ticket.

[JoandJelly]

Thanks MrsGee and no I didn't know they had changed the smart DNS. I've been on the website recently but didn't see anything. I'll check it out.

[JoandJelly]

I raised a ticket and it's now all sorted. Thanks to everyone that took the time to help.