Streamvia SmartDNS help

[JoandJelly]

I'm having issues trying to watch UK channels on my Firestick via Streamvia SmartDNS. I can access the App (e.g. channel 4) and the programme will start but after a few minutes it freezes. I've checked my network settings, re-established the DNS connection, rebooted the Firestick, etc, etc. I have had bandwidth problems recently which have now been resolved and I can watch Netflix and Prime ok so pretty sure the DNS is the issue but don't know what to try next. Any ideas please?

[mrsgee]

I would suggest you contact Jamie at streamvia rather than ask people on here. He is amazingly helpful and I am sure he will sort it fir you.

[JoandJelly]

I would suggest you contact Jamie at streamvia rather than ask people on here. He is amazingly helpful and I am sure he will sort it fir you.

How do I contact him please?

[mrsgee]

I would suggest you contact Jamie at streamvia rather than ask people on here. He is amazingly helpful and I am sure he will sort it fir you.

How do I contact him please?

If you go onto your account with stream via you can raise a ticket. I have always found them very quick to respond.

[Laura B]

Are you aware that StreamVia have changed their smart DNS? I had dreadful problems the day they did it as I didn't know until I went onto their website. If you did know then yes, I agree you will have to raise a ticket.

[JoandJelly]

Thanks MrsGee and no I didn't know they had changed the smart DNS. I've been on the website recently but didn't see anything. I'll check it out.

[JoandJelly]

I raised a ticket and it's now all sorted. Thanks to everyone that took the time to help.

[sammydavis]

Ignorant me but what is DNS? Is that VPN? Until a week ago I had no prob getting UK programs down in our garden gazebo approx 17 metres from house but using extenders. Then suddenly buffering on all UK ones. Could this be streamvia problem?

[a1sysman]

Fourteen days free, try before you buy.

https://www.smartdnsproxy.com/pricing/

It’s what l have used for the past five years. Trouble free. I opted for lifetime subscription it is that good.